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Need help?
Frequently Asked Questions
We offer FREE Shipping.
Additionally, we offer a premium international insured shipping option, which we highly recommend for priority handling and faster delivery.
At Velvet Elan, efficiency is our top priority.
All orders placed before 11:59 PM are dispatched from our warehouse within 24–48 hours.
Once shipped, delivery typically takes 4–10 business days.
We recommend following our size guide. If you’re between sizes, we suggest choosing the larger size for the best fit.
If you accidentally ordered the wrong size or item, don’t worry — we’ve got you covered.
Simply check if your order is eligible for a return, then email us at TEAM@VELVETELAN.UK and our team will guide you through the next steps.
We aim to respond to all emails within 24 business hours. Our team is ready to assist you as quickly as possible.









